Returns

Under the Consumer Contract Regulations 2013, there is a legal cooling off period of 14 days from the day you receive the goods.

You are legally required to inform us in writing, by email, that you do not wish to keep the item/s for any reason as soon as possible after receipt of goods.

You must then return the goods to us within the same 14 day period from signing for the item/s, at the address provided, at your cost. To confirm, postage will be at your cost.

Items must be received in the same condition they were received to be eligible for a refund. All labels, tags, ribbons, seals or stickers must be intact.

Once the item has been returned in the same condition then we will refund you within 14 working days. Please note that if the item/s is/are not returned in the same condition as received there will be a £10 steaming fee. If the ribbon, seal, sticker, label or tag is removed from the item then the item will not be refundable and it will be the buyers responsibility to pick up from the townhouse or arrange postage at your cost. To confirm, the cost of return postage will be payable by yourself and it must be sent ‘Signed For’.

If you do not contact us in writing, by email, within 14 days of receipt of the goods and/or fail to send the goods back to us, signed for, then we no longer have a legal obligation to offer a refund.

Any goods returned to us without adhering to the rules above may not be re-accepted by us.

All purchases made in store at the Reloved Again Townhouse are final, we do not accept returns and no refunds can be issued. We therefore urge you to try the items on and ensure that you are happy with them. If you are buying a gift for a friend/family it would be better to buy a gift voucher.

All click & collect orders must be picked up as soon as possible, any order picked up 14 days after the original order was placed is not eligible for a refund. Therefore it is the responsibility of the buyer to pick their order up within this window.

All items in our final sale section online on our website are FINAL SALE and we therefore do not accept returns; this includes Sunglasses, Scarves, Jewellery, Hats and all items marked as FINAL SALE NO RETURNS in the title.

If the item/s have got lost during delivery - If the supply of the products are significantly delayed or have gone missing because of events outside our control you will be offered a full refund as soon as we have confirmation from the Royal Mail that they acknowledged the item/s have been lost.

For International Returns the same timings apply.

We advise you to label your returns as RETURNED GOODS as this can help avoids any customs / duty being applied (although please note this may not always avoid charges, this is beyond our control and comes down to HMRC customs and duty checks.) As a small business we are unable to absorb these costs and you will be liable for any associated duty / customs charges when sending an item back. Any charges that do get applied will be deductible from your refund, if refused the item will be returned back to you at your own expense.

Please note, we cannot accept items for a refund outside our returns period. if they are sent back after your returns window we can either return the item(s) to you or we can resell the item through our consignment service.