Returns

Returns & Refunds

At Reloved Again, we want you to shop our collection of preloved luxury fashion and pre-owned designer bags with complete confidence. If for any reason you are not satisfied with your purchase, our returns policy is outlined in full below. Please read carefully before initiating a return.

Online Orders: Preloved & Pre-Owned Items

Under the Consumer Contracts Regulations 2013, you have a legal cooling-off period of 14 days from the day you receive your order.

To initiate a return, you must notify us in writing by email as soon as possible after receiving your item. You must then return the goods to us within the same 14-day period, sent Signed For, to the address provided. Return postage is at your cost.

To be eligible for a refund, items must be returned in the same condition as received, with all labels, tags, ribbons, seals and stickers intact and undamaged. Once we have received the item in the same condition, we will process your refund within 14 working days.

Please note the following:

• If an item is returned in a different condition to how it was received, a £10 steaming fee will apply.
• If a ribbon, seal, sticker, label or tag has been removed, the item will not be eligible for a refund. It will be the buyer's responsibility to arrange collection from the townhouse or to cover the cost of return postage.
• If you do not contact us in writing within 14 days of receipt, and or fail to return the goods Signed For within that period, we are no longer legally obligated to offer a refund.
• Any goods returned without adhering to the conditions above may not be re-accepted.

In-Store Purchases at Reloved Again, Chelsea

All purchases made in store at the Reloved Again Townhouse are final. We do not accept returns and no refunds can be issued. We strongly encourage you to try items on before purchasing and to ensure you are completely happy with them. If you are buying a gift, we recommend purchasing a gift voucher instead.

Click & Collect Orders

Click & Collect orders must be collected as soon as possible. Any order collected more than 14 days after the original order date is not eligible for a refund. It is the buyer's responsibility to collect within this window.

Final Sale: Designer & Luxury Items

All items listed in our Final Sale section are strictly non-refundable. This includes sunglasses, scarves, jewellery, hats, and any item marked as FINAL SALE NO RETURNS in the title. No exceptions can be made.

Lost or Delayed Deliveries

If your order is significantly delayed or confirmed lost by Royal Mail, you will be offered a full refund as soon as we receive written confirmation from Royal Mail that the item has been lost.

International Returns

The same 14-day returns window applies to all international orders. When returning a preloved designer item from outside the UK, we strongly advise labelling your parcel as RETURNED GOODS to help avoid customs and duty charges, although please note this cannot be guaranteed and is subject to HMRC checks.

As a small business, we are unable to absorb customs or duty costs. Any charges applied will be deducted from your refund. If a customs charge is refused, the item will be returned to you at your own expense.

Late Returns

We are unable to accept items returned outside the 14-day returns window. If a preloved luxury or vintage designer item is sent back after this period, we will either return it to you or offer to resell it through our consignment service at Reloved Again.